Engineer went to Malaysia to train customers to use robotic arm

In September of the previous year, we had the honor of welcoming a customer from Malaysia who showed a keen interest in our company's robotic arm product and placed an order. Over the past few months, we maintained close communication with the customer, ensuring that he had a thorough understanding and confidence in our advanced intelligent robotic arm.

In December of last year, the customer finally received his long-awaited robotic arm. However, faced with this innovative technological product, the customer expressed challenges in debugging and utilizing it. In response, our company has consistently upheld the commitment to providing excellent service. As early as when the customer placed the order, we assured him that we would dispatch specialized engineers to be on-site, assisting with debugging the robotic arm and offering detailed training to ensure the customer could fully unleash the potential of the robotic arm.

Subsequently, upon the customer receiving the robotic arm, our engineers immediately embarked on a journey to Malaysia. Throughout the entire process, our company prioritized customer satisfaction, providing comprehensive support through the following aspects:

1. Professional Debugging Service

Our engineers ensured the seamless operation of the robotic arm through a detailed debugging process. With exquisite technical skills and experience, they swiftly addressed various technical issues encountered by the customer during usage.

2. Personalized Training

To guarantee that the customer could independently operate the robotic arm, our engineers conducted personalized training, offering professional operational guidance and technical support tailored to the customer's needs and proficiency.

3. Customer Debugging Video

To showcase the quality of our service, we recorded a video documenting the customer's robotic arm debugging process. This not only demonstrated the professional competence of our engineers but also served as compelling evidence of the product's performance.

Throughout the debugging process, the customer exhibited high cooperation and a proactive attitude towards learning. Through close collaboration with our engineers, they successfully mastered the operational techniques of the robotic arm and expressed sincere satisfaction with the services provided by our company.

Our Commitment: Every Robotic Arm Comes with Professional Engineer Service

Our company has consistently strived to provide excellent products and services to customers. In every sale, we promise to dispatch specialized engineers to personally visit the customer's country, offering debugging and training services. This commitment is not only a testament to our confidence in product quality but also a steadfast guarantee of customer experience.

Through the successful debugging in Malaysia, we once again reaffirm our service philosophy: Customer satisfaction is our greatest success. We look forward to exploring the limitless possibilities of robotic arm technology with more customers in the future!

About UnionRobots:

https://www.union-robot.com/news/news/how_about_unionrobot_automation_.html

We are a company focused on the field of intelligent robotic arms, dedicated to providing customers with high-quality products and professional services. Through relentless efforts, we have established a good reputation globally and will continue to drive technological innovation, helping customers achieve greater success.